The technical service in the building is provided by Apleona FMS, which is responsible for repairs and troubleshooting in the building, answering questions about technical issues of the rented premises, and others.
Do you need some minor repairs or renovation works? Apleona FMS can provide handyman services or specialised maintenance services at an additional charge.
If you have noticed that something is out of service, there is no need to panic. Just report it via mySupport and we will take care of the rest.
REPORTING MALFUNCTIONS: STEP BY STEP
Log into the mySupport app.
Select “Zgłoszenie serwisowe”.
Select “Dodaj zgłoszenie”.
Fill in the subject line “Temat zgłoszenia” and description “Opis” of the incident.
Select a category and priority level.
Select the building that your request pertains to.
Send the request by clicking “Zapisz”.
In case of serious and urgent incidents from Monday to Friday between 8:00 AM and 5:00 PM, use the Hotline service by contacting the security or property manager directly.
If the malfunction arises later than 5:00 PM, or on a weekend or holiday, you should call the number that was given to you at the key handover.
Do you wish to know more, or maybe need some help? Our team is waiting for you! Below you will find contact information about matters relating to this section.
Responsible for coordinating the repair of defects in the building and clarifies questions regarding technical issues in the premises of the rented premises.